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Sunday 15 December, 2013 | RSS Feed

Thanks to marc by marc jacobs from a customer

by Administrator | 1852 comments

Show a "thank you" email from Bernadette Fry:

Apologies it has taken time to write this, I would like to send my heart full thanks to the fantastic staff who supported me in achieving my daughters birthday wish to come true.

My daughter was desperate for the Amy Glitz watch and I tried every website to purchase this but to no avail as there was no watches available in Europe and the international website stated they only delivered to the U S and Canada, I then contacted the London marc jacobs store and a lovely assistant whose name unfortunately fails me took my number and said a member of staff would contact me.

After a short period of time a lovely lady named Tanya contacted me, I explained my dilemma, she checked all stores and explained there was a way I may be able to purchase the required watch by contacting a New York store that had it, I got the e mail address and set about trying to purchase the watch.

After a few days an assistant named Ladan contacted me and I would like to have it documented the service I received from Ladan was first class, he informed me of everything I has to do which I did and within the week I had the watch delivered to my Cheshire home address here in the Uk. Ladan was attentive in his written communication and an absolute credit to your company, he responded to every e mail in a prompt manner and this aided me to have faith that the watch would arrive in time which it did.

My daughter was over the moon when she opened it as she believed there was no way she would be able to get it, so thank you Marc Jacobs and especially Ladan from the Bleecker St, New York store, Tanya from London branch and the first assistant whom I initially spoke to.

I ask you Marc By Marc Jacobs to pass on my personal thanks to each member of staff and that you note what a credit they are to your company, I will certainly endorse the brand with anyone who asks me.

Once again many thanks all, I would ask that all the relevant people see this e mail as the staff deserve recognition for the service they deliver

Yours sincerely

Bernadette Fry

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